{"id":38,"date":"2025-05-02T08:11:33","date_gmt":"2025-05-02T08:11:33","guid":{"rendered":"https:\/\/disdukcapil.tanjabbarkab.go.id\/?page_id=38"},"modified":"2025-05-28T09:51:23","modified_gmt":"2025-05-28T09:51:23","slug":"front-offive","status":"publish","type":"page","link":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/front-offive\/","title":{"rendered":"Front Office"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-1024x1024.jpg\" alt=\"\" class=\"wp-image-1766\" style=\"width:576px;height:auto\" srcset=\"https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-1024x1024.jpg 1024w, https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-300x300.jpg 300w, https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-150x150.jpg 150w, https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-768x768.jpg 768w, https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-1536x1536.jpg 1536w, https:\/\/disdukcapil.tanjabbarkab.go.id\/wp-content\/uploads\/2025\/05\/20250520_084216-scaled-e1748425785626-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcbc <strong>Front Office di Kantor Dukcapil<\/strong>:<\/h3>\n\n\n\n<p class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-004bd9623e09798337730f7486e28c67 wp-block-paragraph\">Front Office di kantor <strong>Dukcapil (Dinas Kependudukan dan Pencatatan Sipil)<\/strong> adalah bagian <strong>pelayanan langsung kepada masyarakat<\/strong>. Petugas front office menjadi <strong>wajah pertama<\/strong> yang ditemui warga saat mengurus dokumen kependudukan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-colibri-color-6-color has-text-color has-link-color wp-elements-11e5a568baaa82a42ed00f9982cfd58c\">\ud83c\udfaf <strong>Tugas Utama Front Office di Dukcapil:<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-e1f2d9460bd146af8d862d87a22ade8e\"><strong>Menyambut dan Melayani Masyarakat<\/strong>\n<ul class=\"wp-block-list\">\n<li>Memberikan sambutan ramah dan profesional kepada warga yang datang.<\/li>\n\n\n\n<li>Menanyakan keperluan mereka dan mengarahkan sesuai jenis layanan.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-bd69017e2e1e34b01906a13857b80d4a\"><strong>Pemeriksaan Berkas Awal<\/strong>\n<ul class=\"wp-block-list\">\n<li>Memeriksa kelengkapan dokumen yang dibawa pemohon.<\/li>\n\n\n\n<li>Memastikan syarat administratif sudah terpenuhi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-1be7e44acbd349715f118638a1879cee\"><strong>Memberikan Informasi Layanan<\/strong>\n<ul class=\"wp-block-list\">\n<li>Menjelaskan prosedur pengurusan dokumen (e-KTP, KK, Akta, dll).<\/li>\n\n\n\n<li>Memberikan informasi tentang estimasi waktu dan syarat.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-f1e59e9f93a383030e25be003229ee1f\"><strong>Pendaftaran &amp; Pengambilan Nomor Antrian<\/strong>\n<ul class=\"wp-block-list\">\n<li>Membantu masyarakat mendaftar secara manual atau digital.<\/li>\n\n\n\n<li>Mengarahkan ke loket layanan sesuai keperluan.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-a00eaf20d714d76f215942214d1d10c9\"><strong>Menangani Keluhan Ringan<\/strong>\n<ul class=\"wp-block-list\">\n<li>Menerima keluhan atau kendala warga (misalnya NIK tidak terbaca).<\/li>\n\n\n\n<li>Mencatat dan mengarahkan ke petugas atau bagian terkait.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"has-colibri-color-6-color has-text-color has-link-color wp-elements-21844df20658635197df87c5bef0d6a4\"><strong>Koordinasi dengan Back Office<\/strong>\n<ul class=\"wp-block-list\">\n<li>Menyerahkan berkas ke bagian pemrosesan (back office) jika sudah lengkap.<\/li>\n\n\n\n<li>Menginformasikan jadwal pengambilan dokumen.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcbc Front Office di Kantor Dukcapil: Front Office di kantor Dukcapil (Dinas Kependudukan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":0,"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"wp:attachment":[{"href":"https:\/\/disdukcapil.tanjabbarkab.go.id\/index.php\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}